Faq

What process do you use for customized teamwear/ sportswear?
The process is called sublimation printing. Sublimation Printing, is the process in which we create an all over design for your garment. This printing process is a transfer method created by screen printing a poster that carries your garment design. Then through a heat press process, we transfer the image from the poster to the fabric. The ink on the poster turns to a gas under extreme temperature, and the gas then penetrates the fibre of the fabric, thus dyeing it. Because the colour is now part of the fabric and not just fixed to the surface, it does not fade, peel or crack.

Are there any set up fees?
There is a $150.00 fee paid up front to design. This will then be credited to your account once you have placed an order with us.


What is the minimum order quantity?
Any amount below 25 garments will incur a surcharge fee. If you have 25 and over garments in your order this fee will be waived.

What is the turnaround time?
Teamwear, Off Field and School Leavers – Please allow 4 weeks from when the order is received and the 50% deposit has cleared. ( Australian Made )


How do I know what sizes to order?
We can supply you with a size kits for fittings or refer to our size guide for measurements.

What are your payment terms?
A $150.00 set up fee is required before starting the design process. This will then be taken off the final invoice. To place an order you will need to pay 50% of the total cost up front before we can commence printing and making your garments.


Can I change my order or cancel it after I have placed it?
Once you order has been finalized and everything has been approved. You cannot cancel your order. We do however accept simple additions to your order but this will aect the turnaround time for your delivery. All garments with personalization cannot be cancelled or altered once the customisation process has begun.


Can I see samples of your products before I place the order?
Please go to our “sample pack” section on our website and complete the form to book one of our sample packs. This will give you the chance to check out our styles and quality.


How do I get my artwork files and logos to you?
You can email it to info@daluna.com.au

How do we ensure our colours are correct?
For Sublimation orders we will send you a miniature sample of your design so you can ensure the nal appearance prints to your approval. For all other orders please download the Daluna Colour Chart from Online Enquiry.


Why must I approve the design?
We require every customer to approve all designs before they are printed because we want them to be completely satised with their nal product. We make every effort to create your custom design correctly the first time, but we want you to make any changes you feel are necessary before we begin printing your order. Please make sure that you check every detail of your design - especially spelling - before you approve it. Once the design is approved Daluna can not be responsible for errors on the nal product that were on the approved artwork.


What format are logos/ designs required in?
Logos and designs are preferred in illustrator vector image format (these have an extension of .eps or .ai), where all text must be converted to outlines. PMS colours must be indicated where required. The following formats are also accepted: Encapsulated PostScript (.eps) Adobe Photoshop (.psd), TIFF (.tiff), Jpeg (.jpeg), - same size or larger than final printed size, 200dpi minimum (images and text must be clean and print ready, or an additional art charge will be required.) Adobe PDF (.pdf)

What will it cost to have a design made by Daluna?
A $150.00 deposit is to be made to begin the design process. When the order is placed this amount will then be credited to your account.