Terms & Privacy

Terms of Use
Please read these terms and conditions (Terms of Use) carefully. By accessing this website you are indicating that you have read, acknowledged and agreed to be bound by these terms and conditions (also referred to “terms of use” or “agreement” hereafter). Your agreement shown by accessing and using this website is as legally binding as if you signed a written document. If you do not agree to all the terms and conditions, do not access this website.

Daluna Industries Pty Ltd and it’s aliates (referred to as “Daluna Sportswear” or “Daluna” or “us” or “we”) may change the Terms of Use, and you are responsible for regularly reviewing and complying with them. Your continued use of this website constitutes your agreement to all changes.

General Information
This website comprises of various websites and pages operated by Daluna Industries and the information contained therein (together, the “website”). Certain sections of the website may contain separate terms and conditions, which are in addition to this agreement. You should read those additional terms and conditions carefully. By accessing such sections or pages, you agree to be bound by those additional terms and conditions. In the event of a conict, those additional terms and conditions will govern your use of those sections or pages.

We may terminate your access to the website or any part of it at any time with or without notice, in our sole discretion.

You may not attempt to gain unauthorized access to the website, or computer systems or networks connected to the website, through hacking, password or data mining, or any other means to circumvent security procedures. You may not use bots, spiders or intelligent agent software (or other methods) for any purpose other than accessing publicly posted portions of the website and then only as authorized by the license we provide to you below under “Proprietary Rights”. Unauthorized use of our website and systems, including, but not limited to, unauthorized entry into Daluna Industries computer networks and systems, or misuse of password is strictly prohibited. “Unauthorized use” includes using the publicly available information for purposes which are (I) not authorized by this agreement or (II) not consistent with the license set out below in the section titled "Proprietary Rights".

You may not use the website in any manner that could damage, disable, overburden or impair the website or any service we provide or interfere with any other party’s use and enjoyment of the website or any service we provide.

You must ensure that any information you provide to us through the website will be correct and complete.

The information and materials on the website may contain errors or inaccuracies, including both typographical and substantive errors. We reserve the right, in our sole discretion, without any obligation and without any notice requirement, to discontinue, change, improve or correct the information, materials and descriptions on the website and to suspend or deny access to the website for scheduled or unscheduled maintenance, upgrades, improvements or corrections. Any dated information is published as of its date only, and we will not be held responsible of having to update or amend any such information.

Disclaimers of Warranty
The information, products and services on the website are provided on an "as is", "where is" and "where available" basis and are used only at your sole risk.

We and our agents and licensors expressly disclaim all express and implied warranties, including without limitation, warranties of merchantability, tness for a particular purpose, security, title, non- infringement, of error-free or uninterrupted services, or that the information on this website will meet your needs or expectations.

We do not warrant, guaranty, or make any representations whatsoever, express or implied, or assume any liability to you, including regarding (i) the use of or the results of access to the website or any delay or loss of or limit on access to or use of the website, or (ii) system performance and eects on or damages to software and hardware in connection with any use of the website. We shall not be liable for any harm caused by the transmission through the website of a computer virus, or other computer code or programming device that might be used to access, modify, delete, damage, corrupt, deactivate, disable, disrupt, or otherwise impede in any manner the operation of the website or any of your software, hardware, data or property. Except as otherwise required by law, we shall have no liability for losses caused by the negligence, actions or failure to act of any third party, including, but not limited to, your internet access provider. 

Limitations of liability
Daluna Industries and its agents and licensors will not take any responsibility whatsoever and shall not be liable for any indirect, consequential, special, or other damages or lost prots or savings or other economic harm you may incur or suer (regardless of whether such damages are reasonably foreseeable and regardless of the form of action whether in contract, warranty, tort (including negligence), strict liability or otherwise) from (i) your access to or use of the website or any reliance by you on the website, or inability to access the website, (ii) the reliability, accuracy, completeness or timeliness thereof, (iii) any delays or errors in the transmission or delivery of any information or any part of the website, (iv) the interception or use by third parties of any information you provide to us, or (v) any other reason.

Proprietary Rights
All right, title and interest in the website is the exclusive property of Daluna Industries, except as otherwise stated. You may not access, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, frame, create derivative works from, transfer, or otherwise use in whole or in part any part of the website, except for the purposes expressly provided herein, without our prior written approval. If you download any information or software from the website, you agree that you will not remove or obscure any copyright or other notices or legends contained in any such information.

You have a limited, personal, non-transferable, non-exclusive license to view and copy the publicly accessible information on this website for your personal non-commercial use, and only on one computer. You are not permitted to resell or transfer any information obtained from this website to anyone else. This license can be terminated by us at any time, at which time you must destroy all copies of the licensed materials. This license is conditioned on your continued adherence to all the terms of this agreement.

Daluna Industries, the Daluna Industries logo and other Daluna Industries trademarks which appear on the website are trade names and trademarks of Daluna Industries Pty Ltd. The names of other actual companies and third-party products or services mentioned herein are the trade names or trademarks of their owners. You may not use any trademarks for any purpose including, but not limited to, use as meta-tags on other sites on the World Wide Web without the prior written permission of Daluna Industries or the third party that owns the marks.

Use of Links
The website may contain links to and be linked from third-party websites. These links are provided only as a convenience and do not imply an aliation, sponsorship, endorsement, approval, investigation, verification or monitoring by Daluna Industries of any information contained in any third-party website. We are not responsible for the information contained on that site or your use of or inability to use the website. If you choose to connect to a third-party website, Daluna Industries makes no warranties, either express or implied, concerning the content of such site, including the accuracy, completeness, reliability, or suitability thereof for any particular purpose, nor do Daluna Industries warrant that such site or content is free from any claims of copyright, trademark, or other infringement of the rights of third parties or that such site or content is devoid of viruses or other contamination. You should also be aware that the terms and conditions of such site and the site’s privacy policy may be dierent from those applicable to your use of our website.

Daluna Industries respects your privacy. Our Internet server may record details about any computer used to access the Website (e.g., the domain from which you access the Internet, the date,
time and duration of visits and the Internet address of the website from which you linked to this Website) and details of the information downloaded. The information we collect is used for
internal statistical purposes and to improve this Website.

Placing your order with our company
We advise all customers that once we have received your order, contact will be made to ensure all information sent to us is correct and accurate. If changes are required we will update information – confirm & then send a final order confirmation. Upon receipt of customer orders, an invoice will be issued to all customers.

Orders cannot be changed, ie no additions, amendments or cancellations whatsoever, once we have received and processed your order. Please note we will accept new orders, which are treated separately and delivery time will be in accordance with our normal quoted deliveries.

Daluna Industries Pty Ltd will not be bound by any price quoted on the telephone. A rm quotation in writing or email acknowledged by both parties shall be the only binding form.

Proofs and Errors
All approval must be made via fax or email, verbal communication will not be sucient to begin production.

No responsibility or liability will be accepted by Daluna Industries for: (i) any errors after the proofs have been approved by the customer or (ii) any errors in spelling or grammar made by our designers where proofs have been submitted to the customer. Proofs are deemed to have been approved at the point of receipt whether or not a signature has been received. Proofs are not colour calibrated and no responsibility will be accepted for deviations in colour from the proof supplied. Any complaints about services provided or work supplied deemed by the buyer to be the fault of Daluna Industries should be submitted in writing within 5 days of delivery. After this date all goods and/or services will be deemed to be acceptable for use. Any usage of the goods supplied will be deemed as acceptance of the goods.

Graphic Design, Mock Ups, and Re-Drawing logos
Whilst we always recomend that the client supply us with artwork to ensure complete satisfaction with the job, we can provide artwork designing and redrawing services. This incurs an additional charge depending on the complexity of the job. For any design services, please contact us and we will advise you on specic charges.

Commencement of customer orders & expected delivery dates
*Note these are rough and are subject to change at the time of order considering size and complexity of the job.

For us to commence customer orders, we require:

    • Confirmation of final order, along with deposit payment before production commences on any customer order. An invoice will be supplied to customer, this is to be retained by the customer for their records.
    • Production of orders will not commence until an order confirmation and proof of payment have been received by our company. All quoted delivery times allow for customer payments to be made within seven (7) working days) upon receipt of the Dalunda Industries Tax Invoice. Delays may occur if payment is not received within this timeframe. Payments must be accompanied by a copy of the Daluna Tax Invoice or a remittane quoting the Daluna Tax Invoice number.

Delivery times for orders
    • Stock garments with either digital or vinyl transfers: Our current standard turnaround is 5 working days from design approval (in writing) and artwork acquisition (via email, post, drop box) plus shipping time/pick up time. Rush rates are available.
    • Stock garments with either embroidery or screen printing: Our current standard turnaround is 10 working days from design approval (in writing) plus shipping time/pick up time. Rush rates are available.
    • Made to order garment without application: (dye sublimation/custom sportswear) – Please allow 4 weeks from when the miniature sample approved and deposit is placed. (Australian Made)
    • Large Volume made to order garments will be discussed & confirmed with customers.
*Note these are rough and are subject to change at the time of order considering size and complexity of the job.

Payment Terms; Account Customers / Distributor
All customers must pay a 50% deposit before Daluna Industries commence any work. The balance is required on collection of goods.

Overdue Accounts – All overdue accounts will be placed on hold & no further goods will be dispatched until payments have been received & account settled.

Cancellation of orders, Refunds or Returns
Daluna Industries are not obligagted to accept alterations or cancellations of accepted orders and/ or deposits. We advise customers that changes to orders or cancellations upon commencement of production of custom made garnments will not be accepted. Under no circumstances will our company refund or accept returned custom made garments. It is the customers responsibility to check that received garments match the order and invoice. Should there be a discrepancy, WE MUST BE NOTIFIED IN WRITING WITHIN SEVEN (7) DAYS UPON RECEIPT OF GOODS. After this date all goods and services will be deemed to be acceptable for use. Any usage of goods supplied will also be deemed as acceptance of goods.

Daluna Industries, at all times, will endeavor to fulll customer requirements and will notify customers prior to delivery if exact order quantities cannot be supplied. Alternative arrangements will then be made with the customer for any outstanding orders to be delivered.

Title of Goods: Garments/Apparel/Products
The title of all Garments/Apparel/Products remains vested in the supplier until full payments have been made.

Title of Goods: Screens/Films
All screens remain the property of Daluna Industries. Daluna Industries charge a setup fee for the labour involved in creating the films and the screens. This is a delicate and time consuming process producing high standard results. Once the job is complete the setup fee charged does not include the purchase of the screens or films, with no exceptions.

Designs will be kept on screen for three months (unless organized with the client). After this time unused screens will be reclaimed, and all traces of the artwork will be removed and the screen will be recycled.

If you need a job to be repeated within the three months of the first printing, we can simply take the screen out of our archive and reuse it. In this scenario you would not be charged for the setup of film and/or screen fee.

Freight Charges: Customer to pay Shipping & Couriers
Daluna Industries will endeavour to use the most economical carrier of our choice. Should the customer specify another means (i.e. overnight or same day delivery) then the additional charges will be forwarded to the customer. Any damages caused in transit will be the sole responsability of the carrier governed by their terms and conditions. Any resulting insurance claims will be the clients responsability. Proof of delivery/receipt is governed by a signature of an employee / agent or customer. If a signature cannot be obtained or the customer is unable to and/or refuses to take delivery of the goods ordered, and the carrier must return the goods to their depo, the customer will be liable for any additional charges incurred as a direct result of
extra transport, and/or storage, and/or losses and/or damages.